Headwear
Frequently Asked Questions
KIVAT Balaclavas — Frequently Asked Questions
Here are short answers to the most common questions about KIVAT merino balaclavas. This guide will help you choose the right model and care for it properly. If you didn’t find your topic, click “Ask a question” — we’ll reply quickly.
How is Silkwool different from cotton?
Silkwool is a blend of silk and merino wool. It feels softer on the skin, wicks moisture better and balances temperature — keeping the head warm and dry for longer.
How to choose the size?
Choose by head circumference. If you are between two sizes, pick +1 cm.
Can it be machine washed?
Yes: use the wool/delicate cycle, cold water, no spin and no softener. Reshape and dry flat after washing.
If you’re unsure about size or lining, use the “Ask a question” form on the product page. We’ll help you choose the right fit based on head circumference, season and helmet use. EU shipping and 14-day returns.
Shipping
Delivery methods
Home delivery to 180 countries (EMS)
- Type: door-to-door worldwide (in a few countries to a pick-up point)
- Timing: Nordics 3–6, rest of Europe 2–8, rest of world 6–15 working days after shipping
- When: weekdays during the day
- Tracking: yes
Indicative transport times
| Country | Business days |
|---|---|
| USA | 3–4 |
| Canada | 4–5 |
| Kazakhstan | 4–8 |
Tip: for EMS, tracking often mirrors both the origin (Posti) and destination postal operator.
Home delivery (Priority Parcel)
- Type: door-to-door worldwide (some countries to a pick-up point)
- Timing: Nordics 3–6, rest of Europe 2–8, rest of world 6–15 working days after shipping
- Tracking: yes
Indicative transport times
| Country | Business days |
|---|---|
| Germany | 3–4 |
| Netherlands | 4–5 |
| Belgium | 4–5 |
| Austria | 4–5 |
| Poland | 4–5 |
| Czech Republic | 4–5 |
| Bulgaria | 5–8 |
| Luxembourg | 4–5 |
| Spain | 4–7 |
| Portugal | 5–8 |
| Slovakia | 4–5 |
| Slovenia | 4–6 |
| Hungary | 4–6 |
| Croatia | 5–8 |
Delivery (Parcel Connect)
- Type: delivered to your door; in many destinations you can redirect to a pick-up point or neighbour
- If not at home: arrival notice is left; collect at a local service point
- Storage: usually 7–14 days, then returned if uncollected
- Tracking: yes
Indicative transport times
| Country | Business days |
|---|---|
| Germany | 3–4 |
| Netherlands | 4–5 |
| Belgium | 4–5 |
| Austria | 4–5 |
| Poland | 4–5 |
| Czech Republic | 4–5 |
| Bulgaria | 5–8 |
| Luxembourg | 4–5 |
| Spain | 4–7 |
| Portugal | 5–8 |
| Slovakia | 4–5 |
| Slovenia | 4–6 |
| Hungary | 4–6 |
| Croatia | 5–8 |
Delivery (Posti Parcel Baltic)
- Type: to a parcel locker or pick-up point
- Timing: ready for pickup in 1–4 working days after shipping
- Deliveries: Estonia Mon–Sun; Latvia & Lithuania Mon–Fri (in capitals Mon–Sun)
- Notification: you’ll receive a notice of arrival
- Tracking: yes
Indicative transport times
| Country | Business days |
|---|---|
| Estonia | 1–4 |
| Latvia | 1–4 |
| Lithuania | 1–4 |
PickUp Parcel – Sweden & Denmark (Bring)
- Type: to a Bring pick-up point or parcel locker of your choice
- Timing: usually 2–6 working days after shipping
- Deliveries: Sweden Mon–Fri; Denmark Mon–Sat
- Notification: SMS/email when ready for collection
- Tracking: yes
Pick-up locations:
Pick-up locations:
Indicative transport times
| Country | Business days |
|---|---|
| Sweden | 2–6 |
| Denmark | 2–6 |